Privacy Policy

Information we collect

When you contact us, create an account, or book a vehicle, we may collect your name, contact details, reservation and payment details, driver license images, a verification selfie, and messages you send us. Our site also uses technical information needed to operate and protect accounts and bookings.

How we use it

We use this information to verify drivers, process reservations and payments, provide vehicles and customer support, send requested trip updates, maintain records, and protect our service. Payment providers process payment information for transactions.

SMS privacy

If you separately select the unchecked SMS option during checkout or enable SMS in account preferences, we use your phone number and SMS consent to send rental booking updates and trip reminders from hm remarketing. Message frequency varies by trip. Message and data rates may apply. Reply STOP to opt out or HELP for help. You can choose email without opting in to SMS.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We may share the information needed to deliver messages with service providers that act on our behalf, subject to their service obligations.

Sharing and retention

We share information with providers needed to operate the service, such as payment processing, hosting, identity document storage, and communications, and when required by law or needed to protect rights and safety. We keep information as needed to manage bookings, meet applicable obligations, resolve disputes, and secure our service.

Your choices and contact

You may update notification preferences in your account. To ask about access, correction, or deletion of your information, use our contact page. We may update this policy and post the revised date here.